Access

We aim to make everyone's visit enjoyable and work to ensure a welcoming experience for the widest possible audience.

On this page, you can find useful information regarding access and your visit to the museum.

CONTACT
For access enquiries please contact access@designmuseum.org

If you do not have access to a computer, advance bookings can be made by calling on
+44 20 3862 5937 (Mon - Fri 10.00 to 17.00).

ENTRY

• No pre-booking is needed to see the free displays.

• Tickets for our paid exhibitions are available at a concessionary rate for visitors with disabilities, and free entry for accompanying carers.

• Online pre-booking is required for our paid temporary exhibitions.

• Get in touch with the bookings team via the email bookings@designmuseum.org for ticketing enquiries.

LIFTS

All areas of the Design Museum are accessible by lift.

The museum and its High Street Shop entrance are located at street level and all the exhibition galleries and shops are wheelchair accessible.

All levels are lift-accessible and there are four lifts serving the four floors of the building.

Lift 1:
Situated next to the Security desk (Ground Floor).

Lifts 2 & 3:
Situated in the Atrium on the Ground Floor next to the museum's Atrium shop.

Lift 4:
Staff-only use lift located on the Ground Floor (Loading bay).

LEVELS:

• Level -1: Access to the Exhibition Gallery 2, Toilets, and the Bakala Auditorium

• Level 0, Ground Floor: Access to the Main Exhibition Gallery 1, Baby Change, Disabled Toilet, Atrium Shop, and Café.

• Level 1: Access to the Mezzanine Exhibition space, staff office, Common Room (no public access, only open for specific events), Workshop Room (no public access, open for specific educational activities)

• Level 2: Access to the permanent collection Designer Maker User exhibition, Toilets, Restaurant (currently closed), Lounge Room (no public access, reserved for specific events)

ASSISTANCE DOGS
Assistance dogs are welcome.

HEARING LOOPS
There are hearing loops installed in key spaces in the building including the Bakala Auditorium and retail points.

MAGNIFYING PANELS Magnifying panels are available for use to assist with reading the texts and captions in exhibitions and displays – please ask a member of staff.

ACCESSIBLE TOILET
A wheelchair-accessible toilet is located on the ground floor of the museum.

WHEELCHAIRS
A limited number of wheelchairs are available and should be booked at least 24 hours before.

PARKING SPACES
There are two disabled parking spaces available and it is suggested that bookings are made at least 72 hours before, however, bookings after this time may be possible. Please note that the accessible parking bay is available from 10.00 to 17.45, seven days a week, and you will be required to move your vehicle from the accessible parking bay by 17.45.

DROP-OFFS
For drop-offs, it is recommended that wheelchair-users vehicles stop immediately after turning off Kensington High Street (next to Gails bakery).

Large Print Guides

Large print guides for temporary exhibitions are available onsite – please ask a member of staff when you visit the museum.

For our current exhibitions Football: Designing the Beautiful Game and WEIRD SENSATION FEELS GOOD: The World of ASMR, we also have digital large guides available for download below.

GUIDED TOURS

British Sign Language Tours

The Design Museum offers tours in British Sign Language (BSL) for deaf and hard of hearing visitors.

Audio Described Tours

The Design Museum offers tours for blind and partially sighted visitors, providing opportunities to touch and discuss objects.

Plan your visit

Getting here

The museum is located on the corner of Earl's Court Road and Kensington High Street at the entrance of Holland Park. The closest underground stations include Kensington High Street, Earl's Court and Holland Park plus Kensington/Olympia overground stations.

Alternative local parking

The Royal Borough of Kensington and Chelsea provide local alternative disabled parking bays in the surrounding area.