Access

The Design Museum aims to make everyone's visit enjoyable and does everything it can to ensure a welcoming experience to the widest possible audience.

On this page, you can find useful information regarding access and your visit to the museum. If you have any questions please contact access@designmuseum.org

CONTACT
Get in touch with the access team +44 20 3862 5937 Monday to Friday (10.00 to 17.00). For access enquiries outside of these hours, please submit an online enquiry or contact access@designmuseum.org for more information.

ENTRY

Entry to the museum is available at a concessionary rate for all visitors with disabilities, and free entry for accompanying carers.

Online advance booking is essential. Email bookings@designmuseum.org for ticketing information, refunds or exchanges.

If you do not have access to a computer, advance bookings can be made by calling on +44 20 3862 5937 (Mon - Fri 10.00 to 17.00).

LIFTS

All areas of the Design Museum are accessible by lift.

The museum and its High Street Shop entrance are located at street level and all the exhibition galleries and shops are wheelchair accessible.

All levels are lift-accessible and there are four lifts serving the four floors of the building.

Lift 1:
Situated next to the Security desk (Ground Floor).

Lifts 2 & 3:
Situated in the Atrium on the Ground Floor next to the museum's Atrium shop.

Lift 4:
Staff-only use lift located on the Ground Floor (Loading bay).

LEVELS:

• Level -1: Access to the Exhibition Gallery 2, Toilets, and the Bakala Auditorium

• Level 0, Ground Floor: Access to the Main Exhibition Gallery 1, Baby Change, Disabled Toilet, Atrium Shop, Café (currently closed)

• Level 1: Access to the Mezzanine Exhibition space, staff office, Common Room (no public access, only open for specific events), Workshop Room (no public access, open for specific educational activities)

• Level 2: Access to the permanent collection Designer Maker User exhibition (Please note this exhibition is temporarily closed), Toilets, Restaurant (currently closed), Lounge Room (no public access, reserved for specific events)

ASSITANCE DOGS
All assistance dogs are welcome.

HEARING LOOPS
There are hearing loops installed in key spaces in the building including the Bakala Auditorium and retail points. Magnifying panels are available for use to assist with reading the texts and captions in exhibitions and displays – please ask any member of staff.

ACCESSIBLE TOILET
A wheelchair-accessible toilet is located on the ground floor of the museum.

WHEELCHAIRS
A limited number of wheelchairs are available and should be booked at least 24 hours before.

PARKING SPACES
There are two disabled parking spaces available and it is suggested that bookings are made at least 72 hours before (especially for weekend visits), however bookings after this time may be possible. If you need extra information, please contact the access team.

DROP-OFFS
For drop-offs, it is recommended that wheelchair-users vehicles stop immediately after turning off Kensington High Street (next to Gails bakery).

EXHIBITIONS LARGE PRINT GUIDE
Large print guides for temporary exhibitions are available onsite – please ask a member of staff when you visit the museum.

GUIDED TOURS

BSL Tours

The Design Museum offers tours in British Sign Language (BSL) for deaf and hard of hearing visitors.

Multisensory Tours

The Design Museum offers tours for blind and partially sighted visitors, providing opportunities to touch and discuss objects.

Plan your visit

Getting here

The museum is located on the corner of Earl's Court Road and Kensington High Street at the entrance of Holland Park. The closest underground stations include Kensington High Street, Earl's Court and Holland Park plus Kensington/Olympia overground stations.

Alternative local parking

The Royal Borough of Kensington and Chelsea provide local alternative disabled parking bays in the surrounding area.