Q&A Please read before your visit
COVID-19 visit information
We want visitors to safely enjoy their time in the museum.
• Face masks are encouraged but it is your choice to wear one.
• No pre-booking is required to see the free exhibitions.
• Please book in advance to see Football: Designing the Beautiful Game and WEIRD SENSATION FEELS GOOD: The World of ASMR.
• We ask you to postpone your visit to the museum if you have symptoms or tested positive for COVID-19. In this situation, you can change the day of your visit by emailing: firstname.lastname@example.org (including your name and reference number).
• If you are a member, please contact: email@example.com for membership enquiries.
For everyone's safety and to avoid the spread of coronavirus, visitors are encouraged to wear a mask inside the galleries.
• Contactless Payment
You can use a debit or credit card or a mobile payment system to buy in the museum shops, we are operating cashless sales until further notice.
You can use our lockers to store bags and coats during your visit. You will need £1 coin (non-refundable). Tokens are available for sale at the museum shop if you would prefer to pay by card.
Drinking water is available onsite.
The museum café is now open and is located on the ground floor. Present your exhibition ticket confirmation to get 10% off food and drink.
Bike parking capacity has been doubled so that you can cycle to the museum
It is a paperless experience, with pre-booked online time slots for paid exhibitions and cashless sales in the shops
Extra cleaning slots throughout the day
Hand sanitiser stations are available
No. Still, the museum encourages visitors and staff to wear face masks and keep social distance. If you have COVID-19 symptoms or tested positive, please rearrange your visit by contacting the bookings team.
Tickets for paid exhibitions must be booked in advance. Tickets are subject to availability and your booking is confirmed via email. The museum ticketing system is currently digital-only. If you do not have access to a computer, please call the bookings team.
No pre-booking is required to enter the building and see the free displays.
Members do not need to pre-book tickets.
Instructions on how to access exhibitions and events are shared with all members via regular emails. If you have any questions, please contact the membership team.
Schools and groups bookings are available for all activities, including tours of the exhibitions (see contact details below).
Lockers are available on level -1 for any coats and baggage up to the standard airline size. Please bring a £1 coin to use the locker (non-refundable). You can purchase a token at the shop using card payment.
Bike parking capacity has been doubled so that you can cycle to the museum.
Please note that a foldable bike won't fit in the lockers provided. There are parking spaces near the museum.
The museum's café is open daily and is located on the ground floor.
The museum's library will remain closed until further notice.
The museum's collection display DESIGNER MAKER USER is open daily from 10.00 to 18.00 and is located on the second floor. No pre-booking is needed.
firstname.lastname@example.org (Please include your name and reference number).
+44 20 3862 5937 (Mon - Fri 10.00 to 17.00).
Email is preferable for general bookings exchange and school or group visits enquiries.
During weekends, the onsite Visitor Experience team will be on hand to answer your questions or assist with any concerns you might have.
+44 20 3862 5933 (Mon – Fri 10.00 to 17.00)
Outside of these hours, please submit an online enquiry or email.
HIGH STREET SHOP
Open daily 10.00 to 18.00.
Open daily 10.00 to 17.45.
Accessible for 'Football: Designing the Beautiful Game' ticket holders. Opening hours follow the exhibition's schedule.